Language

Cart

Your cart is empty

Our Cancellation Policy

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS

GENERAL:

  1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

  2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.

  3. Shipping costs, which are the cost of shipping the product, will be paid by the buyers.

  4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

  5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, and with documents such as the warranty certificate and user manual, if any.

  6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF THE PRICE FOR THE PURCHASED PRODUCT IS NOT PAID:

  1. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

  1. If, after the product is delivered, it is determined that the credit card used by the Buyer for payment has been used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, with the shipping costs being borne by the BUYER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:

  1. If force majeure reasons that cannot be foreseen by the Seller occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product fee will be returned to the bank within 14 days from the cancellation, but the bank is likely to transfer the amount to the Buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

  1. The Buyer shall inspect the goods/services subject to the contract before receiving them; shall not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The BUYER shall protect the goods/services carefully after delivery. If the right of withdrawal is to be exercised, the goods/services shall not be used. The invoice shall also be returned together with the product.

RIGHT OF WITHDRAWAL:

  1. The BUYER may exercise his/her right to reject the goods and withdraw from the contract without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the SELLER via the contact information below, within 14 (fourteen) days from the date of delivery of the purchased product to him/her or to the person/organization at the address he/she has indicated.

  1. SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE: Pamu Kimya Limited Company
ADDRESS: KÜÇÜKBAKKALKÖY MAH. SELVİLİ STREET NO: 4 INSIDE DOOR NO: 20 ATAŞEHİR/ ISTANBUL
E-MAIL: info@pamukimya.com
TEL: +90 (530) 489 50 45

DURATION OF THE RIGHT OF WITHDRAWAL:

  1. If the purchaser purchases a service, this 14-day period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service is started with the consumer's approval before the expiration of the right of withdrawal period.

  2. Expenses arising from the exercise of the right of withdrawal belong to the SELLER.

  3. In order to exercise the right of withdrawal, a written notice must be given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions set forth in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

  1. The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

  2. Return form: The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

RETURN CONDITIONS:

  1. The SELLER is obliged to return the total price and the documents that put the BUYER indebted to the BUYER within 10 days at the latest from the date of receipt of the notice of withdrawal and to take back the goods within 20 days.

  2. If the value of the goods decreases or return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate the SELLER for damages to the extent of his fault.

  3. If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

  1. According to the Regulation, it is not possible to return underwear, swimsuits and bikini bottoms, make-up materials, disposable products, goods that are prepared at the request of the BUYER or clearly in line with their personal needs and are not suitable for return, goods that are in danger of rapid deterioration or whose expiration date is likely to pass, products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after being delivered to the BUYER, products that are mixed with other products after being delivered and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, other than those provided within the scope of the subscription agreement, services performed instantly in electronic environment or intangible goods delivered to the consumer instantly, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables if the packaging is opened by the BUYER. In addition, it is not possible to exercise the right of withdrawal regarding services whose performance has started with the consumer's approval before the expiration of the right of withdrawal period, according to the Regulation.

  2. Cosmetics and personal care products, underwear products, swimsuits, bikinis, books, chemicals,  In order for copyable software and programs, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridges, ribbons, etc.) to be returned, their packaging must be unopened, untested, undamaged and unused. Even if the product packaging is not opened, the product cannot be returned if there is any damage to the label, tear, scratch, dents, impacts and damages on the outer packaging and canisters that would eliminate the resale of the product.

DEFAULT EVENT AND ITS LEGAL CONSEQUENCES

  1. The BUYER accepts, declares and undertakes that in case of default in case of payment transactions made by credit card, the cardholder will pay interest within the framework of the credit card agreement between the bank and the bank and will be liable to the bank. In this case, the relevant bank may resort to legal means; may demand the expenses and attorney fees that will arise from the BUYER and in any case, in case the BUYER defaults due to his debt, the BUYER accepts that he will pay the loss and damage suffered by the SELLER due to the delayed payment of the debt.

PAYMENT AND DELIVERY

  1. You can make your Wire Transfer or EFT (Electronic Funds Transfer) to any of our bank accounts.

  2. You can benefit from online single payment or online installment opportunities with your credit cards through our website. In your online payments, the amount will be deducted from your credit card at the end of your order.